Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Effective Date: Sep 1, 2025

At WooAttire, we are committed to ensuring a positive and hassle-free shopping experience for both individual customers (B2C) and bulk buyers (B2B). Our Return, Refund & Cancellation Policy is designed to offer transparency and fairness while maintaining product quality and service efficiency.

Returns Overview

  • All orders are considered final once confirmed and processed.
  • Returns are only accepted in cases where the product is defective, damaged, or incorrect at the time of delivery.
  • Returns or exchanges are not accepted for custom-made or personalized products.
  • Products must be reported within 7 days of delivery to be eligible for return or exchange.
  • B2C customers may request returns or exchanges for eligible items within the 7-day window.
  • B2B buyers are expected to inspect goods upon delivery and report issues immediately.

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

  • Item(s) must be unused, unworn, unwashed, and in their original condition.
  • Product(s) must be returned in the original packaging with all tags intact.
  • Returns are accepted only for damaged, defective, or wrong items delivered.
  • Any item returned after 7 days of delivery may not be eligible for refund or exchange.
  • Partial refunds may be granted for:
    • Items not in original condition.
    • Items with obvious signs of use.
    • Missing parts not due to our error.

Return Process

For B2C Customers:

  • Email us at care@ghostwhite-toad-335671.hostingersite.com within 7 days of delivery.
  • Mention your Order ID and the reason for return along with photos (if applicable).
  • Customers must self-ship the product via any reliable courier.
  • Once received, our team will inspect the item and notify you of the status of your refund/exchange.

For B2B Buyers:

  • Contact our support team at care@ghostwhite-toad-335671.hostingersite.com or call us at +91 97116 33043 immediately upon delivery.
  • Provide order details and photos of defects or damages.
  • B2B buyers must arrange return shipping at their own cost.
  • Items will be inspected before a refund or replacement is initiated.

Refund Policy

  • Refunds will be processed only after successful inspection of returned goods.
  • Refunds will be credited to the original payment method within 7–10 business days.
  • In cases of partial refunds, customers will be informed via email.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchange Policy

B2C Customers:

  • Exchange is allowed for the same item in a different size, subject to availability.
  • You must initiate the exchange request within 7 days of receiving the order.
  • Exchanges are not accepted for customized or final sale items.

B2B Buyers:

  • Exchange is allowed only for defective or damaged products in bulk orders.
  • Contact customer support to process an exchange.
  • Return shipping for exchanges is the responsibility of the buyer.

Handling Fees

  • B2C Customers: No handling fees for regular returns. Charges may apply in special cases (e.g. misuse or repeated returns).
  • B2B Buyers: May incur handling or restocking fees depending on order volume and reason for return.

Non-Returnable Products

To maintain hygiene and quality standards, the following product categories are non-returnable:

  • Undergarments or innerwear
  • Customized or personalized products
  • Accessories once opened
  • Items damaged due to misuse or negligence

Cancellation Policy

  • Orders can be cancelled before dispatch by contacting us at care@ghostwhite-toad-335671.hostingersite.com.
  • Once the order is shipped, it cannot be cancelled.
  • In case of prepaid orders, refunds (if applicable) will be initiated within 7–10 working days.
  • Woo Attire reserves the right to cancel any order due to unforeseen circumstances or unavailability.

Right to Restrict Returns or Exchanges

WooAttire reserves the right to refuse or restrict returns/exchanges if:

  • A customer is found misusing the return policy.
  • There is a pattern of repeated returns or fraudulent activity.

Contact Us

For any return, refund, exchange, or cancellation queries, feel free to contact our support team:

📧 Email: support@wooattire.com
📞 Phone: +91 97116 33043
📍 Website: www.wooattire.com

Note: We strive to provide a seamless shopping experience for all our customers. This policy is reviewed periodically to adapt to business and customer needs. Please check this page regularly for updates.