Return, Refund & Cancellation Policy

Effective Date: June 3, 2024

At WooAttire, we are committed to ensuring a positive and hassle-free shopping experience for both individual customers (B2C) and bulk buyers (B2B). Our Return, Refund & Cancellation Policy is designed to offer transparency and fairness while maintaining product quality and service efficiency.

Returns Overview​

• All orders are considered final once confirmed and processed.
• Returns are only accepted in cases where the product is defective, damaged, or incorrect at the time of delivery.
• Returns or exchanges are not accepted for custom-made or personalized products.
• Products must be reported within 7 days of delivery to be eligible for return or exchange.
• B2C customers may request returns or exchanges for eligible items within the 7-day window.
• B2B buyers are expected to inspect goods upon delivery and report issues immediately.

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• Item(s) must be unused, unworn, unwashed, and in their original condition.
• Product(s) must be returned in the original packaging with all tags intact.
• Returns are accepted only for damaged, defective, or wrong items delivered.
• Any item returned after 7 days of delivery may not be eligible for refund or exchange.
• Partial refunds may be granted for:
  • Items not in original condition.
  • Items with obvious signs of use.
  • Missing parts not due to our error.

​Return Process

For B2C Customers:

• Email us at care@wooattire.com within 7 days of delivery.
• Mention your Order ID and the reason for return along with photos (if applicable).
• Customers must self-ship the product via any reliable courier.
• Once received, our team will inspect the item and notify you of the status of your refund/exchange.

For B2B Buyers:

• Contact our support team at care@wooattire.com or call us at +91 97116 33043 immediately upon delivery.
• Provide order details and photos of defects or damages.
• B2B buyers must arrange return shipping at their own cost.
• Items will be inspected before a refund or replacement is initiated.

Refund Policy

• Refunds will be processed only after successful inspection of returned goods.
• Refunds will be credited to the original payment method within 7–10 business days.
• In cases of partial refunds, customers will be informed via email.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchange Policy

B2C Customers:

• Exchange is allowed for the same item in a different size, subject to availability.
• You must initiate the exchange request within 7 days of receiving the order.
• Exchanges are not accepted for customized or final sale items.

B2B Buyers:

• Exchange is allowed only for defective or damaged products in bulk orders.
• Contact customer support to process an exchange.
• Return shipping for exchanges is the responsibility of the buyer.

Handling Fees

• B2C Customers: No handling fees for regular returns. Charges may apply in special cases (e.g. misuse or repeated returns).
• B2B Buyers: May incur handling or restocking fees depending on order volume and reason for return.

Non-Returnable Products

To maintain hygiene and quality standards, the following product categories are non-returnable:

• Undergarments or innerwear
• Customized or personalized products
• Accessories once opened
• Items damaged due to misuse or negligence

Cancellation Policy

• Orders can be cancelled before dispatch by contacting us at care@wooattire.com.
• Once the order is shipped, it cannot be cancelled.
• In case of prepaid orders, refunds (if applicable) will be initiated within 7–10 working days.
• Woo Attire reserves the right to cancel any order due to unforeseen circumstances or unavailability.

Right to Restrict Returns or Exchanges

WooAttire reserves the right to refuse or restrict returns/exchanges if:

• A customer is found misusing the return policy.
• There is a pattern of repeated returns or fraudulent activity.

Contact Us

For any return, refund, exchange, or cancellation queries, feel free to contact our support team:

📧 Email: care@wooattire.com
📞 Phone: +91 97116 33043
📍 Website: www.wooattire.com

Note: We strive to provide a seamless shopping experience for all our customers. This policy is reviewed periodically to adapt to business and customer needs. Please check this page regularly for updates.